Privacy Policy

Last Updated: [3-5-2019]

This Privacy Policy outlines how Labsure Pty Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, services, or communicate with us.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information including, but not limited to:

  • Your name, email address, phone number, and company name

  • Product or service enquiries you submit

  • Information you provide when requesting a quote, submitting a sample, or filling out contact forms

  • Technical data such as IP address, browser type, and usage activity (via cookies or analytics tools)

2. How We Collect Your Information

We collect information through:

  • Website forms (contact forms, sample submissions, quote requests)

  • Email and phone communication

  • Client onboarding documents or contracts

  • Third-party analytics tools (e.g., Google Analytics)

You may choose to remain anonymous or use a pseudonym where practical, except when it is impractical or unlawful for us to provide services without identifying you.

3. Why We Collect Your Information

We collect and use personal information for purposes including:

  • To provide and improve our services, including formulation analysis, testing, and technical consultation

  • To respond to your enquiries or requests

  • To process quotes, sample submissions, and reports

  • To communicate with you about updates, offers, or relevant service notices

  • To comply with legal and regulatory obligations

4. How We Store and Protect Your Information

We store personal information on secure servers and restrict access to authorised staff only. We implement industry-standard safeguards, including encryption, password protection, firewalls, and regular system audits.

Where data is handled by third-party service providers (e.g., cloud storage or secure laboratories), we ensure those providers comply with equivalent privacy obligations.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Internal teams or consultants directly involved in providing services to you

  • Trusted third-party service providers such as labs or IT partners

  • Government agencies or legal authorities where required by law

We do not sell or rent your personal data to any third parties.

Some testing and technical work may be performed in laboratories located outside Australia. In these cases, we take all reasonable steps to ensure your data is protected according to Australian privacy standards.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics (e.g., Google Analytics) to enhance user experience, measure website traffic, and improve functionality. You may disable cookies in your browser settings, though some features may not function correctly.

7. Access and Correction of Your Information

You have the right to access and correct the personal information we hold about you. To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

8. How to Contact Us

For questions, access requests, corrections, or privacy concerns, please contact:

Labsure Pty Ltd
Email: info & labsure#com#au  (please change the “&” to “@” and “#” to “.”)

Website: https://www.labsure.com.au

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be published on our website, and your continued use of the site or our services constitutes acceptance of any changes.