Privacy Policy

Last Updated: 22 March 2026

This Privacy Policy explains how Labsure Pty Ltd (ABN: 89 687 887 109) (“Labsure”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects your personal information when you visit our website (https://labsure.com.au), use our services, or communicate with us.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and the Notifiable Data Breaches (NDB) Scheme under Part IIIC of the Privacy Act 1988 (Cth).

By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

1. What Personal Information We Collect

We may collect the following categories of personal information:

Contact and Identity Information:

  • Full name, job title, and company name
  • Email address, phone number, and mailing address

Service-Related Information:

  • Details of product enquiries, sample submissions, and quote requests
  • Technical information about samples or products you submit to us
  • Correspondence and communications relating to service engagements

Technical and Usage Data:

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, and referring URLs
  • Cookie identifiers and analytics data (see Section 7)

We do not collect sensitive information (as defined by the Privacy Act, such as health, racial, or financial information) unless it is directly relevant to a service you have requested and you have provided explicit consent.

2. How We Collect Your Information

We collect personal information through the following means:

  • Website forms:Contact forms, sample submission forms, and quote request forms on our website;
  • Email and telephone communications:When you contact us directly;
  • Client onboarding:Contracts, service agreements, and related documentation;
  • Cookies and analytics tools:Automatically collected technical data when you visit our website (see Section 7);
  • Third-party referrals:Where a third party refers you to our services with your knowledge.

Where practicable, you may use a pseudonym or remain anonymous when making general enquiries. However, we cannot provide services to unidentified individuals where identification is necessary to deliver those services safely and in compliance with applicable law.

3. Why We Collect and Use Your Information

We collect and use personal information for the following primary purposes:

  • To provide, manage, and improve our laboratory and consulting services;
  • To respond to your enquiries, quotes, and sample submissions;
  • To prepare and deliver analytical reports and technical results;
  • To manage billing, payment, and client account administration;
  • To communicate with you about service updates, results, or matters relevant to your engagement;
  • To comply with our legal and regulatory obligations;
  • To improve our website performance and user experience;
  • For marketing communications where you have provided consent (you may opt out at any time).

We will not use your personal information for purposes unrelated to those listed above without your prior consent.

4. How We Store and Protect Your Information

Labsure takes the security of your personal information seriously. We implement the following safeguards:

  • Encrypted storage for electronic data;
  • Password protection and access controls limiting data to authorised personnel only;
  • Firewalls and intrusion detection systems;
  • Secure physical storage for paper-based records;
  • Regular security audits and staff training on privacy obligations.

Data Retention: We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:

  • Client records and service data are retained for 5 yearsfrom the date of the last transaction, in accordance with Australian tax and business record-keeping obligations;
  • Website analytics data is retained for a maximum of 26 months;
  • Enquiry data from non-clients is retained for up to 12 months, after which it is securely deleted or de-identified.

You may request deletion of your personal information at any time (subject to our legal retention obligations) — see Section 8.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Internal staff and contractorsdirectly involved in providing services to you, who are bound by confidentiality obligations;
  • Trusted third-party service providers, such as cloud hosting providers, IT support, accounting software, and courier services, who process data on our behalf under data processing agreements requiring equivalent privacy protections;
  • Partner or subcontract laboratorieswhere specialist analysis is required for your project — see Section 6 regarding overseas disclosures;
  • Government agencies, regulators, or law enforcementwhere required or authorised by law;
  • Legal and professional advisersin connection with legal proceedings or advice.

We do not sell, rent, or trade your personal data to third parties for marketing or commercial purposes.

6. Overseas Disclosure of Personal Information

Some testing, technical analysis, or IT services may be performed by service providers located outside Australia, including in countries such as countries including those in Asia and North America. Where this occurs:

  • We take all reasonable steps to ensure overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles;
  • We enter into contractual arrangements with overseas providers requiring them to protect your data to at least the same standard as required under Australian law.

Please be aware that by consenting to this Policy, you acknowledge that, in some cases, it may not be practicable for us to enforce compliance by an overseas recipient, and we may not be liable under the Privacy Act for breaches by that overseas recipient where we have taken those reasonable steps.

7. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to enhance user experience, measure website traffic, and improve site functionality.

Types of cookies we use:

  • Essential cookies:Required for the website to function correctly (e.g., session management). These cannot be disabled.
  • Analytics cookies:Used to collect anonymised information about how visitors use our site (e.g., Google Analytics). These help us understand visitor behaviour and improve our content.
  • Preference cookies:Used to remember your settings and preferences.

Your choices regarding cookies: You may configure your browser to refuse all cookies or to notify you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of parts of our website.

We use Google Analytics to collect anonymised usage data. Google may process this data on servers located outside Australia. For information on how Google handles this data, please visit https://policies.google.com/privacy.

We do not currently use a cookie consent banner; however, by continuing to use our website after reading this notice, you consent to our use of non-essential cookies as described above.

8. Your Rights Regarding Your Personal Information

Under the Australian Privacy Principles, you have the following rights:

  • Access:You have the right to request access to the personal information we hold about you.
  • Correction:You have the right to request that inaccurate, incomplete, or outdated information be corrected.
  • Deletion:You may request deletion of your personal information where we are no longer required by law to retain it and where there is no other legitimate basis for retention.
  • Opt-out of marketing:You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in any email.
  • Complaint:You have the right to lodge a complaint if you believe we have mishandled your personal information (see Section 10).

To exercise any of these rights, please contact us in writing using the details in Section 9. We may need to verify your identity before processing your request. We will respond within 30 days of receiving a valid request.

9. Contact Us

For privacy-related enquiries, access requests, corrections, or complaints, please contact our Privacy Officer:

Labsure Pty Ltd — Privacy Officer Email: info@labsure.com.au Address: PO Box 1128, Oxley QLD 4075, Australia Website: https://labsure.com.au

10. Complaints and the Notifiable Data Breaches Scheme

Internal complaints: If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days. If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC) Website: https://www.oaic.gov.au Phone: 1300 363 992

Notifiable Data Breaches: In the event of an eligible data breach (i.e., a breach that is likely to result in serious harm to one or more individuals whose information is involved), we will:

  • Notify the OAIC as soon as practicable, and in any case within 30 daysof becoming aware of the breach;
  • Notify affected individuals where it is required or practicable to do so;
  • Take immediate steps to contain the breach and prevent recurrence.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. Updated versions will be published on our website with a revised “Last Updated” date at the top of this page.

Your continued use of our website or services after the updated Policy is published constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

This Privacy Policy was last reviewed and updated on 22 March 2026.