Terms and Conditions

Last Updated: 22 March 2026

Welcome to Labsure Pty Ltd’s website. By accessing or using this website (https://labsure.com.au), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please discontinue use of this site immediately.

These Terms apply to all visitors, clients, and contributors who access or interact with this website or engage Labsure for services.

1. About Us

This website is operated by Labsure Pty Ltd (ABN: 89 687 887 109) (“Labsure”, “we”, “our”, or “us”), an Australian-based technical laboratory providing formulation analysis, reverse engineering support, material testing, and research services. Our registered address is PO Box 1128, Oxley QLD 4075, Australia.

All services are offered for lawful research, quality improvement, benchmarking, and compliance purposes only. Labsure does not engage in or endorse activities that infringe on third-party intellectual property rights.

2. Use of Website

You agree to use this website only in accordance with applicable Australian law and these Terms. You must not use the site:

  • For any unlawful, misleading, fraudulent, or unethical activity;
  • To submit or transmit malicious code, spam, or unsolicited communications;
  • To impersonate another person or organisation;
  • To interfere with, compromise, or circumvent website functionality or security;
  • To scrape, harvest, or systematically extract data without our written consent.

We reserve the right to suspend or restrict website access without notice if misuse or breach occurs. Repeated or serious breaches may be referred to relevant authorities.

3. Service Information Disclaimer

All information provided on this website is for general informational and educational purposes only. While we make reasonable efforts to ensure accuracy, Labsure does not guarantee the completeness, reliability, currency, or suitability of any content for specific applications.

Clients should always obtain independent technical, legal, and regulatory advice before making commercial decisions based on laboratory results or reports. Information on this website does not constitute professional advice and should not be relied upon as such.

Labsure may modify, suspend, or discontinue services, pricing, or website content at any time without prior notice and without liability to you.

4. Engagement of Services and Quotes

Any engagement of Labsure’s services is subject to a separate written Service Agreement or accepted quote. These Terms apply in addition to, and do not replace, any such agreement.

Quotes: All quotes provided by Labsure are valid for 30 days from the date of issue unless otherwise stated. Quotes are estimates based on information provided at the time of enquiry and may be revised if sample complexity differs from that described.

Acceptance: A service engagement is confirmed only upon Labsure’s written acceptance and receipt of any required deposit or prepayment.

Scope Changes: If the scope of work changes after engagement, Labsure reserves the right to revise pricing accordingly and will notify the client before proceeding.

5. Payment Terms

Unless otherwise agreed in writing:

  • Payment is due within 14 daysof the invoice date.
  • Labsure reserves the right to charge interest on overdue amounts at the rate of 2% per month(compounding monthly) from the due date until payment is received.
  • Labsure may withhold delivery of reports, results, or retained samples until full payment is received.
  • The client is responsible for all costs of debt recovery, including reasonable legal fees, incurred in recovering overdue amounts.
  • Prices are quoted in Australian dollars (AUD) and are exclusive of GST unless stated otherwise. GST will be added where applicable.

6. Cancellation and Refund Policy

  • Cancellation before sample receipt:A full refund will be provided if the client cancels before Labsure receives the physical sample.
  • Cancellation after sample receipt but before analysis commences:A cancellation fee of up to 30% of the quoted price may apply to cover administrative and handling costs.
  • Cancellation after analysis has commenced:No refund will be provided. The client will be invoiced for work completed to date.
  • Non-refundable situations:Rush fees, courier costs, and third-party testing costs are non-refundable once incurred.

Cancellations must be submitted in writing to info@labsure.com.au. Verbal cancellations will not be accepted.

7. Sample Submission and Handling

Clients who submit physical samples to Labsure acknowledge and agree to the following:

  • Ownership:The client warrants that they are the lawful owner or authorised agent for the sample submitted and have the right to have it analysed.
  • Hazardous Materials:The client must disclose any known or suspected hazardous properties of the sample at the time of submission. Failure to do so may result in termination of services without refund and the client being liable for any resulting costs, damages, or liabilities.
  • Risk of Loss:Labsure will take reasonable care of submitted samples. However, Labsure is not liable for loss, damage, or degradation of samples caused by factors outside our reasonable control, including degradation due to the nature of the sample itself.
  • Sample Retention:Samples will be retained for a maximum of 30 days after delivery of results unless a longer period is agreed in writing. After this period, Labsure reserves the right to dispose of or return the sample at the client’s cost.
  • Quantities:Labsure is not responsible for ensuring sufficient sample quantity is provided. If insufficient sample is submitted, Labsure may be unable to complete the requested analysis and will notify the client.

8. Confidentiality and Non-Disclosure

Labsure treats all client information, submitted samples, and analytical results as strictly confidential. We will not disclose client-specific information to third parties except:

  • As required by law or a court order;
  • With the client’s prior written consent;
  • To subcontractors or partner laboratories engaged solely to fulfil the client’s service request, who are bound by equivalent confidentiality obligations.

Clients requiring a formal Non-Disclosure Agreement (NDA) prior to submission should contact us at info@labsure.com.au. Execution of a mutual NDA is available upon request before any confidential information is shared.

All analytical reports and results are prepared exclusively for the use of the commissioning client and must not be shared with third parties or used for purposes other than those agreed without Labsure’s written consent.

9. Analytical Results and Technical Reports

  • Results are based solely on the sample submitted and the testing conditions applied at the time of analysis. Results may not be representative of the broader product batch.
  • Analytical reports are the intellectual property of Labsure until full payment is received, at which point ownership of the report transfers to the client.
  • Labsure does not warrant or imply that any analytical outcome may be used to reproduce, market, commercialise, or register third-party products. The client is solely responsible for ensuring their use of results complies with all applicable intellectual property, safety, and regulatory requirements.
  • Results are valid as of the date of testing. Labsure accepts no responsibility for changes in product composition or regulatory requirements occurring after the report date.
  • Labsure’s analytical methods are based on industry-standard techniques. While we exercise professional care, no analytical method is 100% precise, and results are subject to inherent measurement uncertainty.

10. Research and Legal Compliance

All laboratory services provided by Labsure are intended for research, compliance evaluation, quality verification, benchmarking, and educational product development only.

Labsure does not authorise or knowingly assist in:

  • The duplication of third-party commercial products for production or resale without the rights holder’s consent;
  • Any activity that constitutes misappropriation of trade secrets under Australian law;
  • Any use of results in violation of the Trade Marks Act 1995 (Cth), Patents Act 1990 (Cth), or Copyright Act 1968 (Cth).

Any misuse of analytical data or services is entirely the responsibility of the client. The client indemnifies Labsure against any claims, costs, damages, or liabilities arising from the client’s misuse of results.

11. Intellectual Property

All content on this website — including text, graphics, data, case studies, and layout — is the intellectual property of Labsure Pty Ltd or its licensors and is protected under the Copyright Act 1968 (Cth) and applicable trademark law.

You may download or reference material for your own personal or internal business use only. You must not copy, modify, reproduce, publicly display, or redistribute any content without prior written consent from Labsure.

The Labsure name, logo, and service marks are trademarks of Labsure Pty Ltd. Unauthorised use is prohibited.

12. Limitation of Liability

To the fullest extent permitted by Australian law (including the Australian Consumer Law (“ACL”) in Schedule 2 of the Competition and Consumer Act 2010 (Cth)):

  • Labsure excludes all liability for any direct, indirect, incidental, special, or consequential loss or damage arising from use of this website, its content, or related services, including loss of data, loss of profit, or loss of opportunity.
  • Labsure’s total liability for any specific service engagement is limited to the amount actually paid by the client for that specific service.
  • Nothing in these Terms excludes any guarantee, condition, or warranty implied by the ACL that cannot lawfully be excluded, including guarantees relating to services being provided with due care and skill.

13. Indemnity

You agree to indemnify and hold harmless Labsure Pty Ltd, its directors, officers, employees, and agents from any claim, demand, loss, liability, cost, or expense (including legal fees) arising out of or related to:

  • Your breach of these Terms;
  • Your misuse of analytical results or reports;
  • Any third-party intellectual property claim arising from your instructions or the purpose for which you engaged our services;
  • Your submission of inaccurate information, undisclosed hazardous materials, or unauthorised samples.

14. Third-Party Links

This website may include links to external or third-party websites. These links are provided for convenience only. Labsure does not control, endorse, or accept responsibility for any third-party content, products, services, or privacy practices. Use of such sites is entirely at your own risk.

15. Force Majeure

Labsure will not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, supply chain disruptions, equipment failure, fire, flood, government restrictions, or industrial action. In such circumstances, Labsure will notify the client as soon as practicable and use reasonable endeavours to resume performance.

16. Dispute Resolution

In the event of a dispute arising out of or in connection with these Terms or any service engagement, the parties agree to:

  1. First attempt to resolve the dispute by direct negotiation and good-faith discussion within 14 days of written notice of the dispute;
  2. If unresolved, refer the dispute to mediation conducted by a mutually agreed mediator, or if no agreement is reached on a mediator, by the Queensland Law Society’s mediation service;
  3. Only if mediation is unsuccessful may the matter be escalated to litigation.

Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court.

17. Privacy

Your use of this website and our services is also governed by our Privacy Policy, which outlines how Labsure collects, uses, stores, and protects your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland for the resolution of any dispute.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remaining Terms, which will continue in full force and effect.

20. Entire Agreement

These Terms, together with any applicable Service Agreement, NDA, or accepted quote, constitute the entire agreement between you and Labsure with respect to your use of this website and any services engaged. They supersede all prior representations, discussions, or agreements, whether oral or written.

21. Changes to These Terms

Labsure reserves the right to update these Terms at any time. The updated Terms will be published on this website with a revised “Last Updated” date. Continued use of the website or services after publication constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

22. Contact Us

For questions, concerns, or legal notices relating to these Terms, please contact:

Labsure Pty Ltd Email: info@labsure.com.au Address: PO Box 1128, Oxley QLD 4075, Australia Website: https://labsure.com.au