Prevent Repeat Failures.
We help businesses investigate product failures, performance issues, and unexpected outcomes through detailed chemical and physical analysis — with actionable insights that reduce risk, save time, and restore quality.
Common Failure Scenarios We Help Resolve
When Something Goes Wrong — We Find Out Why
Product failures can show up in many forms: visible changes, performance drop, or customer complaints. Whether it’s a colour shift in a cream, a detergent losing its cleaning power, or a coating that won’t cure — we help you trace the issue back to its true cause. Our expertise spans across chemical, physical, and formulation-based failures, giving you confidence to respond quickly, prevent future problems, and protect your brand.
Common Failure Scenarios We Investigate
1️⃣ Initial Consultation – Defining the Problem
We begin by listening. Our team will discuss the issue with you to understand the symptoms, production context, timelines, and any initial theories. This helps frame the problem technically and focus the investigation.2️⃣ Review of Product History, Samples & Process Variables
We collect and evaluate product specifications, batch records, supplier changes, storage conditions, and actual sample(s) for testing. This step helps us detect variations or procedural changes that may be linked to the failure.3️⃣ Analytical Testing – Chemical, Structural & Physical
Using methods such as GC-MS, FTIR, microscopy, and stability testing, we examine the product’s composition, structure, and performance characteristics. Testing is tailored based on your product type and issue.4️⃣ Root Cause Identification
We interpret test data to isolate the exact cause of failure — whether it’s a formulation issue, raw material impurity, process error, contamination, or interaction with packaging/environment.5️⃣ Technical Report with Practical Recommendations
You’ll receive a clear, actionable report detailing the root cause, supporting test results, and targeted suggestions — whether it’s formulation adjustment, material change, or process control.6️⃣ Optional: Formulation Improvement or Process Support
Need help implementing changes? Our team can assist with reformulation, validating new raw materials, or adjusting production parameters to ensure future stability and performance.
What Sets Labsure Apart
At Labsure, failure analysis isn’t just about finding what went wrong — it’s about helping you move forward, stronger and smarter. Our team brings deep experience across a range of industries, including cosmetics, coatings, adhesives, cleaning agents, and specialty chemicals. This cross-sector insight allows us to quickly recognise patterns, ask the right questions, and select the right tools to find the cause.
Our findings are trusted not just by internal QA teams, but also in supplier dispute resolution, legal claims, and regulatory communications. We don’t stop at diagnosis — we provide practical, solution-focused recommendations, and even assist with reformulation or manufacturing process improvements if needed.
With our responsive support and fast turnaround on urgent investigations, Labsure ensures you’re never left in the dark when failure happens. We turn setbacks into opportunities for improvement.